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ROI. Proven.

S0 Customer

The customer's voice becomes a decision: reviews, complaints and requests attach to the product.

Call-centre logs, marketplace reviews, return reasons and social feedback are gathered into one profile. The customer is read by what they say as much as who they are: which product, which size, which complaint. The answer flows back to product, production and campaign.

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What it does
Product-level voice analysis

Every review is linked to its product and attribute; recurring complaints are flagged automatically.

One customer profile

Online, store and call-centre contact merge; segment and next best action are recommended.

Feedback loop

Signals flow to S0 Ecom (story, fit emphasis) and S0 Supply (production correction).

forCRM, customer experience, call-centre management
S0 Customer · müşteri sesiS0 Customer · voice of customer
sinyal işaretlendisignal flagged
aksiyonaction
Tekrar eden "beden küçük geldi" şikâyetini ürün 4471'e bağla, ölçü notunu güncelleLink the recurring "runs small" complaint to product 4471 and update the fit note
84karar skorudecision score
sonraki aksiyonnext best action
Etkilenen segment: 2 alışverişli, iade yapmış müşterilerAffected segment: two-purchase customers who returned
Gerekçe — Aynı şikâyet çağrı merkezi, pazar yeri ve iade sebebinde aynı üründe tekrar ediyor. Ürün sayfasına ölçü vurgusu ve S0 Supply'a kalıp sinyali gider.Rationale — The same complaint repeats on the same product across call centre, marketplace and return reason. A fit note goes to the product page and a pattern signal to S0 Supply.
Öneriyi onaylaApproveProfili açOpen profile
Örnek karar ekranı — öneri, skor, gerekçe, onayExample decision screen — recommendation, score, rationale, approval
kaynaklarsources
Çağrı merkezi kaydıCall-centre log
Pazar yeri yorumuMarketplace review
İade sebebiReturn reason
Mağaza temasıStore contact
altyapıinfrastructure
SNR Core
karar alanıdecision area
S0 Customer
çıktıoutputs
Tek müşteri profiliUnified profile
Segment + sonraki aksiyonSegment + next action
Ölçü notu → S0 EcomFit note → S0 Ecom
Kalıp sinyali → S0 SupplyPattern signal → S0 Supply
Veri akışı — kaynaklar, SNR Core, karar alanı, çıktıData flow — sources, SNR Core, decision area, outputs
Modules

S0 Customer

Ten modules, one decision area. The module count grows; the pattern holds.

Unified Profile

Online, store, call centre in one profile

Voice of Customer

Reviews and complaints linked to product and attribute

Segmentation

Dynamic segments by behaviour and value

Next Best Action

Per-customer next action recommendation

Churn Signal

Early warning on churn risk

Lifetime Value

Customer value and return score

Complaint Resolution

Classify, route, close complaints

Loyalty

Loyalty programme design and measurement

Feedback Loop

Signals flow to S0 Ecom and S0 Supply

Consent & Data

Consent, privacy, data quality management

In the same memory

Data exchange with other S0 modules:

Takes product signals from S0 Ecom; writes production corrections to S0 Supply.

Other decision areas
S0 EcomS0 MarketingS0 StoreS0 SupplyS0 LogisticsS0 ForecastS0 FinanceS0 HR
Infrastructure
SNR Core
Sık sorulanlarQuestions

S0 Customer

S0 Customer bir CRM mi?Is S0 Customer a CRM?
Değil. CRM kaydı tutar; S0 Customer müşterinin söylediğini ürüne bağlar ve karara çevirir. Mevcut CRM ve çağrı merkezi yazılımı yerinde kalır.No. A CRM keeps records; S0 Customer links what the customer says to the product and turns it into a decision. Your CRM and call-centre software stay in place.
Hangi kaynaklardan sinyal toplar?Which sources does it collect signals from?
Çağrı merkezi kaydı, pazar yeri yorumu, iade sebebi, sosyal geri bildirim ve mağaza teması. Hepsi tek profilde birleşir.Call-centre logs, marketplace reviews, return reasons, social feedback and store contact. All merge into one profile.
Şikâyet ürüne nasıl bağlanır?How is a complaint linked to a product?
Yorum ve kayıt metni ürün ve attribute'a eşlenir; tekrar eden şikâyet otomatik işaretlenir. Kalıp sinyali S0 Supply'a, ölçü notu S0 Ecom'a gider.Review and log text is matched to product and attribute; recurring complaints are flagged automatically. The pattern signal goes to S0 Supply, the fit note to S0 Ecom.
KVKK ve izin yönetimi nasıl işler?How are consent and privacy handled?
Consent & Data modülü izin, veri kalitesi ve saklama kurallarını yönetir. Veri ve hafıza şirkette kalır.The Consent & Data module manages consent, data quality and retention rules. Data and memory stay with the company.
Churn sinyali neye dayanır?What is the churn signal based on?
Davranış, değer ve temas verisine. Kayıp riski erken uyarı olarak gelir; sonraki en iyi aksiyon gerekçesiyle önerilir.Behaviour, value and contact data. Churn risk arrives as an early warning; the next best action is recommended with its rationale.
ROI. Proven.

See your decisions with their reasoning.

In a forty-minute demo, watch SNR Core reason over your own data. The decision stays yours.

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